We Are Grateful to Serve in Response to COVID-19


As the healthcare community continues to navigate and respond to the spread of the Novel Coronavirus across the globe, ProviderTrust is committed to serving our partners, clients, and friends in a time of need. 

Like many others, we posted our business continuity plan that details the measures we are taking to ensure a safe and productive working environment, supporting our teammates and our clients. 

Like many others, we are now fully remote, following guidance from the World Health Organization (WHO) and the Center for Disease Control (CDC), as well as federal and state authorities.   

Like many others, we’re evaluating the economic impacts to our business, our growth, and our operations in the short-term.  

And like all of us, we are beyond grateful to our healthcare heroes, those on the front lines in hospitals, nursing homes, and emergency rooms across the country keeping all of us safe. Saying thank you will never be enough. From our homes, we appreciate you more than you know. 

But we also find ourselves becoming an increasingly critical part of the HR and Compliance workflows as our nation continues to prepare and scale for the growing volume of COVID-19 patients. 

New York Accepts Thousands of Healthcare Volunteers and Retired Providers

Last night, a leading news story detailed the heroic efforts of medical volunteers from across the country traveling to hospitals in New York City to help fight the COVID-19 outbreak in hospitals and emergency rooms across all five boroughs. This morning (April 2, 2020), 100+ medical volunteers showed up at one of NYC’s largest hospitals, and an overwhelmed HR Manager called us asking for help verifying that these volunteers had active medical licenses.     

At ProviderTrust, we are at the intersection of a healthcare crisis and being able to deliver technology that can help, and is being actively sought after in this time of emergency response.  

Like many others, our team has been asking the same questions other companies are also debating. When is it appropriate to reach out to healthcare organizations? What’s the appropriate thing to say? Should we stay quiet indefinitely? Perhaps most importantly, how can we best help without creating noise? 

A Safer and Smarter Healthcare for Everyone

As our north star, we looked to our purpose – to create a safer healthcare for everyone. 

It became clear that our responsibility was not to stay quiet, but rather to do our very best to add value, to serve our communities, and to help keep our healthcare heroes safe in the ways we know how to do. 

As we all continue to navigate the spread of COVID-19, ProviderTrust has decided we will respond with empathy and value, as servant leaders, and by continuing to deliver useful content and solutions that help all of us. ProviderTrust believes that it’s essential to keep healthcare safe when it matters most, even if it means giving away some of our services for those who need it during this time. 

In all that we do, we promise to…

Stay true to our purpose. Our purpose is to create a safer healthcare for everyone. We will continue to live this out in everything we do.

Lead with empathy, respond with grace. This is unprecedented, scary, and demanding the very best of the healthcare system, and of our clients. We are internally demanding the best of ourselves in how we serve and how we respond.

Add value when we can. And if we can’t, we’ll admit it, and stay quiet. We have value to add, and know when not to create noise. If we can help, we will. 

Be human. This pandemic has taken the lives of thousands already and many more have fallen ill. In the spirit of building open and honest relationships, we may ask how you’re doing and if there’s anything at all we can do to help. We’ve engineered our culture for a moment like this, and we’re reminding each other to show up with a servant’s heart.

In coming weeks and months, ProviderTrust will continue to release content, tools, and services to our healthcare partners and clients. In pursuit of a safer healthcare for everyone, we promise to strive to always add value, and to serve you as best we can as an organization. 

ProviderTrust Resources in Response to COVID-19

We’re excited to release two such resources to our partners today, as we all fight the spread of COVID-19.  

  1. We are offering healthcare license verifications to organizations in hotspots and preparing for an influx of COVID-19 volunteers at no cost for the next 90 days. Learn more on the dedicated resource page.
  2. We have aggregated all of the recent updates on license portability and state medical board waivers into one spot for easy access.

We are grateful for each of you. It’s an honor to be your partner, your vendor, and your friend. We are here to help and are ready to serve. Here’s to navigating COVID-19 together, and to seeing you in person again soon. 

With Love, 

More About License Verification for Healthcare Organizations Responding to COVID-19

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