- Account Management
Account Manager
ProviderTrust empowers a safer, smarter healthcare for patients, providers, and payers. Based in Nashville, Tennessee since our launch in 2010, we create powerful solutions to solve complex problems to make healthcare data meaningful and actionable. Our mission is to create a safer healthcare for everyone.
We partner with HR, Compliance, and Provider Operations teams to monitor healthcare populations to identify license, credential, compliance, and payment eligibility issues before they impact patients. We monitor employees, vendors, provider networks, licenses, credentials and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations or suspensions and more, continuously verifying everything at the primary source.
Our solutions combine an intuitive user experience with advanced data matching algorithms and seamless integrations to continuously identify and verify compliance issues in the optimal workflow, such as an HRIS or claims processing system.
We are seeking an Account Manager looking to continue to grow in their Account Management career by being responsible for supporting the post sales relationships with ProviderTrust’s Mid-Market clients. A strong Account Manager will have experience in the healthcare industry and a proven ability to excel in balancing customer needs with company business objectives. This role requires a mindset that is customer focused, process driven and compelled to delight clients by helping them realize the maximum value from their ProviderTrust products.
What You Bring to the Table:
- Natural ability to connect with people to build strong relationships
- Be incredibly organized to be able to manage larger portfolio of clients keeping a strategic mindset focused on the bigger picture
- Proactive positive self-starter with a passion for continually improving the processes around you
- Ability to quickly learn proprietary data and technology products and understand the value it brings to our clients
- Demonstrated knowledge of the healthcare ecosystem
- Understanding of Salesforce CRM and commitment to strong record keeping concerning client engagement
- An innate desire to be accountable to measured outcomes
- Excellent presentation and meeting facilitation skills
Requirements
- 1-3 years of experience in account/client relationship management
- Healthcare experience required; Health Plan and/or Provider background preferred
- Experience managing SaaS accounts a plus
- College degree or equivalent experience
Duties and Responsibilities
- Lead in successful retention and growth within assigned client base
- Lead in management of assigned client contracts as well as additional changes/amendments needed to keep contracts current
- Identify opportunities for clients to leverage more comprehensive product services to reach their maximum value from ProviderTrust systems
- Prioritize and advocate for customer needs elevating issues that will have the most impact on customer satisfaction retention and growth
- Capture and translate client feedback helping to drive ProviderTrust products and services to innovation that meets market demands
- Partner closely with ProviderTrust Business Development in support of identifying and advancing growth opportunities
- Analyze client monitoring data and develop recommendations based upon insights and trends
- Plan and prioritize work to meet objectives aligned with overall organizational goals
- Be highly adaptable in approach and demeanor to match the shifting demands of different situations through issue resolutions
What It’s Like To Work Here
At ProviderTrust, we recognize that experience can be built in a number of ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We will champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinions and embrace everyone’s unique perspective. We desire an environment that allows all team members to bring their full selves to work, unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.
To be great at ProviderTrust, we find our team members have these things in common:
- Gain energy from working in a fast-paced, creative environment
- Decision making that employs a blend of data-driven insights and intuition
- Ability to multitask and handle multiple projects concurrently
- Resilience and positivity, able to address setbacks and bounce back quickly
- Resourcefulness, discovering creative ways to get things done
- Joy in making an immediate and positive impact
- Diverse interests that are welcomed and extend beyond our organization
Things That Make Us A Great Place To Work
- Competitive base salary and incentive package with 401k matching, meaningful equity, HSA employer contribution, and company-paid life and disability insurance
- Free medical, dental, and vision for you; PT pays 100% of your premiums. We also offer access to a range of free mental health and well-being resources
- Unlimited PTO, 9 paid holidays, and a flexible work schedule
- Internal professional growth, development, and mobility
- Daily all-company morning huddles to sync up across the business
- In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and lots of celebrations!
- Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
- Fitness stipend, wellness program, and cell phone reimbursement
- Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
- Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2020)
