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Quality Experience Analyst

Nashville, TN

ProviderTrust empowers a safer, smarter healthcare for patients, providers, and payors. Based in Nashville, Tennessee since our launch in 2010, we create powerful solutions to solve complex problems to make healthcare data meaningful and actionable. Our mission is to create a safer healthcare for everyone. 

We partner with HR, Compliance, and Provider Operations teams to monitor healthcare populations to identify license, credential, compliance, and payment eligibility issues before they impact patients. We monitor employees, vendors, provider networks, licenses, credentials and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations or suspensions and more, continuously verifying everything at the primary source.

Our solutions combine an intuitive user experience with advanced data matching algorithms and seamless integrations to continuously identify and verify compliance issues in the optimal workflow, such as an HRIS or claims processing system.

We are seeking an enthusiastic, friendly, and highly motivated Quality Experience (QX) Analyst to join our Quality Experience team. The successful candidate will bring a spirit of openness and a willingness to learn and pivot in a context of constant change. 

Requirements

As a QX Analyst you view yourself as an explorer, helping to shine light on the problems lurking in the shadows. You are someone who is comfortable dwelling in uncertainty and holding doubt open, understanding, as Sensei Bolton has taught us, that “problems hide in the cracks between our assumptions and beliefs”. You have an empathy for the user experience and understand that quality is a user’s perception of the value of your product. You’re an experimenter that attempts every conceivable situation and detail, and can provide clear reporting when the results threaten value. You’re an innovator who relishes finding and implementing new technologies to make testing more efficient and thorough.  And you’re a builder who seeks to put in place strong foundations in how we do things so that we’re always improving over time.

Duties and Responsibilities
  • Use of context-driven approaches/techniques and appropriate testing tools to facilitate deep testing and quality assessment
  • Work closely with engineering and product to develop plans for the type and levels of testing for a given release
  • Assist in root cause analysis with client facing issues
  • Ability to clearly communicate and collaborate within a cross-functional team
  • Assist in the planning, creation, and execution of automated checks 
  • Empathize and view the product through our users’ lenses to elevate product quality
  • Participation in scrum, planning, and refinement meetings, helping create testable acceptance criteria and encouraging introspection on a project through problem awareness
  • Understanding of Agile methodology, context-driven testing methodologies, and exploratory testing approaches are a plus
What It’s Like To Work Here

We take immense pride in cultivating a strong, person-first culture always looking for ways to be intentionally uncommon. Our team is made up of talented, creative, kind, funny, and energetic folks wired for continuous improvement.

To be great at ProviderTrust, we find our team members have these things in common:

  • Gain energy from working in a fast-paced, creative environment
  • Decision making that employs a blend of data-driven insights and intuition
  • Ability to multitask and handle multiple projects concurrently
  • Resilience and positivity, able to address setbacks and bounce back quickly
  • Resourcefulness, discovering creative ways to get things done
  • Joy in making an immediate and positive impact
  • Diverse interests that are welcomed and extend beyond our organization
Things That Make Us A Great Place To Work
  • Competitive base salary and incentive package
  • 401k with employer match
  • Stock option program
  • Excellent medical and dental benefits, disability and life insurance
  • Unlimited PTO (yes, really – we’ll talk about how it works)
  • Growth! Lots of new people, new talent, and new opportunities for our team
  • A stocked kitchen and wellness meal plan
  • Ergonomic desk setup and open workspaces
  • Lots of celebrations! Events, happy hours, and more
  • Dog-friendly – WOOF!
  • Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
  • Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2019)

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