Systems Administrator

Nashville, TN

ProviderTrust empowers a safer, smarter healthcare for patients, providers, and payers. Based in Nashville, Tennessee since our launch in 2010, we create powerful solutions to solve complex problems to make healthcare data meaningful and actionable. Our mission is to create a safer healthcare for everyone.

We partner with HR, Compliance, and Provider Operations teams to monitor healthcare populations to identify license, credential, compliance, and payment eligibility issues before they impact patients. We monitor employees, vendors, provider networks, licenses, credentials and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations or suspensions and more, continuously verifying everything at the primary source.

Our solutions combine an intuitive user experience with advanced data matching algorithms and seamless integrations to continuously identify and verify compliance issues in the optimal workflow, such as an HRIS or claims processing system.

Reporting to the manager of Systems Engineering as part of the Information Technology Services (ITS) team, the Systems Administrator helps ProviderTrust employees navigate company products and how to use them. Responsible for the administration of multiple SaaS products such as Google Workspace, Slack, and Zoom. This individual will work closely with other ITS team members to solve complex hardware or software issues and respond to service requests and incidents. Stay up-to-date on company products and how they work in order to best help customers with their questions. Take feedback from customers and relay information about recurring issues with computer hardware or software to the rest of the ITS team. This role is responsible for tracking ITS changes and communicating them to the organization following the IT change management process.

Requirements

  • Experience administering SaaS products such as Google Workspace, ZenDesk, Salesforce, Jira, Confluence, Slack, Zoom, etc.
  • Experience with device management solutions (Jamf Pro preferred)
  • Experience with macOS and managing Apple laptops
  • Strong attention to detail
  • Communication skills
  • ​​Technical Support and Troubleshooting
  • The ability to work efficiently and lead yourself in a fluid environment
  • Interest in new technologies
  • Process improvement
  • Demonstrate a strong passion for success as well as a strong work ethic
  • Work on-site at Nashville location or in a hybrid model

Duties and Responsibilities

  • Handle customer technical support cases
  • Employee user provisioning and access management
  • Employee workstation provisioning and management
  • SaaS product administration
  • Create and maintain knowledge base articles, tech tips, and reference materials for users

What It’s Like To Work Here

At ProviderTrust, we recognize that experience can be built in a number of ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We will champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinions and embrace everyone’s unique perspective. We desire an environment that allows all team members to bring their full selves to work, unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.

To be great at ProviderTrust, we find our team members have these things in common:

  • Gain energy from working in a fast-paced, creative environment
  • Decision making that employs a blend of data-driven insights and intuition
  • Ability to multitask and handle multiple projects concurrently
  • Resilience and positivity, able to address setbacks and bounce back quickly
  • Resourcefulness, discovering creative ways to get things done
  • Joy in making an immediate and positive impact
  • Diverse interests that are welcomed and extend beyond our organization

Things That Make Us A Great Place To Work

  • Competitive base salary and incentive package with 401k matching, meaningful equity, HSA employer contribution, and company-paid life and disability insurance
  • Free medical, dental, and vision for you; PT pays 100% of your premiums. We also offer access to a range of free mental health and well-being resources
  • Unlimited PTO, 9 paid holidays, and a flexible work schedule
  • Internal professional growth, development, and mobility
  • Daily all-company morning huddles to sync up across the business
  • In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and lots of celebrations!
  • Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
  • Fitness stipend, wellness program, and cell phone reimbursement
  • Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
  • Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2020)

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