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Technical Product Owner

Nashville, TN or Remote

ProviderTrust empowers a safer, smarter healthcare for patients, providers, and payors. Based in Nashville, Tennessee since our launch in 2010, we create powerful solutions to solve complex problems to make healthcare data meaningful and actionable. Our mission is to create a safer healthcare for everyone.

We partner with HR, Compliance, and Provider Operations teams to monitor healthcare populations to identify license, credential, compliance, and payment eligibility issues before they impact patients. We monitor employees, vendors, provider networks, licenses, credentials and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations or suspensions and more, continuously verifying everything at the primary source.

Our solutions combine an intuitive user experience with advanced data matching algorithms and seamless integrations to continuously identify and verify compliance issues in the optimal workflow, such as an HRIS or claims processing system.

We are seeking a Technical Product Owner for Salesforce. This role will work directly within our Vendor segment and will be accountable for ensuring Salesforce and related/integrated applications/systems are optimized for multi-channel outbound marketing campaigns. The ideal candidate for this role has direct experience working with and within Salesforce to drive multi-channel automated marketing campaigns. This person can see the big picture but is also able to roll up their sleeves and do the hard work.

Requirements
  • 3+ years of directly related experience
  • Deep understanding of SFDC and other Salesforce tools
  • Experience using SFDC to deliver automated marketing campaigns
  • Desire to work in a fast-paced, entrepreneurial environment
  • Ability to connect technical requirements to business value
  • Strong communication skills
  • Ability to innovate and rapidly iterate
  • Strong critical thinking and analytical skills, with a high focus on problem-solving
  • Familiarity with database design and SQL

Strongly Preferred

  • Previous experience as a Product Owner or Business Analyst
  • SFDC Certified (Dev, Solutions, and/or Admin) or equivalent experience in SFMC
Duties and Responsibilities
  • SME for the business processes and technology stack related to SFDC and integrated applications/systems
  • Analyze the structure and flow of data within SFDC and related technology stack and related business processes to identify opportunities for improvement (i.e. automation, optimization, etc.)
  • Gather inputs and feedback from stakeholders, translating into requirements
  • Develop, maintain, and prioritize backlog of tickets/stories within Jira for SFDC and related technologies
  • Work closely with product and technology teams to drive the delivery of SFDC impacting work in support of product/segment goals and initiatives
  • Work closely with the Marketing team to ensure data is accurate and timely to enable automated communication campaigns via Salesforce Marketing Cloud and other related downstream applications
  • QA the work of the technology team, ensuring the quality of delivered solutions
  • Proactively identify, track, and escalate any issues or bugs to ensure accuracy of data in SFDC
  • Communicate updates/relevant information to stakeholders, including releases and project milestones
  • Write and distribute documentation related to SFDC and integrated applications/systems
  • Ability to measure and drive business outcomes and KPIs
What It’s Like To Work Here

At ProviderTrust, we recognize that experience can be built in a number of ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We will champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinions and embrace everyone’s unique perspective. We desire an environment that allows all team members to bring their full selves to work, unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.

  • Gain energy from working in a fast-paced, creative environment
  • Decision making that employs a blend of data-driven insights and intuition
  • Ability to multitask and handle multiple projects concurrently
  • Resilience and positivity, able to address setbacks and bounce back quickly
  • Resourcefulness, discovering creative ways to get things done
  • Joy in making an immediate and positive impact
  • Diverse interests that are welcomed and extend beyond our organization
Things That Make Us A Great Place To Work
  • Competitive base salary and incentive package with 401k matching, meaningful equity, HSA employer contribution, and company-paid life and disability insurance
  • Free medical, dental, and vision for you; PT pays 100% of your premiums. We also offer access to a range of free mental health and well-being resources.
  • Unlimited PTO, 9 paid holidays, and a flexible work schedule
  • Internal professional growth, development, and mobility
  • Daily all-company morning huddles to sync up across the business
  • In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and lots of celebrations!
  • Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for
  • connecting across teams
  • Fitness stipend, wellness program, and cell phone reimbursement
  • Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
  • Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2020)

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