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Operations

Technical Support Specialist

Nashville, TN

ProviderTrust empowers a safer, smarter healthcare for patients, providers, and payors. Based in Nashville, Tennessee since our launch in 2010, we create powerful solutions to solve complex problems to make healthcare data meaningful and actionable. Our mission is to create a safer healthcare for everyone.

We partner with HR, Compliance, and Provider Operations teams to monitor healthcare populations to identify license, credential, compliance, and payment eligibility issues before they impact patients. We monitor employees, vendors, provider networks, licenses, credentials and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations or suspensions and more, continuously verifying everything at the primary source.

Our solutions combine an intuitive user experience with advanced data matching algorithms and seamless integrations to continuously identify and verify compliance issues in the optimal workflow, such as an HRIS or claims processing system.

We are seeking a technically skilled candidate with excellent interpersonal skills for the Technical Support position. The ideal candidate will have strong communication, troubleshooting, and problem-solving skills.

Requirements
  • Analytical and problem-solving skills
  • Strong communication style
  • Technical Support and Troubleshooting
  • Vendor Risk Assessment
  • The ability to work efficiently and lead yourself in a fluid environment
  • Interest in new technologies
  • Process improvement
  • Demonstrate a strong passion for success as well as a strong work ethic
Duties and Responsibilities
  • Handle device configuration management (configuration and documentation)
  • Manage workstation set-up
  • Employee access management – User Provisioning 
  • Manage Helpdesk – Hardware tickets/access requests
  • GSuite management (Including Intranet maintenance)
  • First point of contact for technical vendor support (Internet, phones, anti-virus, etc.)
  • Assist with SOC audit
  • Provide technical support, advice, and assistance to team members with technical, hardware, and software system issues 
  • Evaluate system potential through assessing the compatibility of new programs with existing programs
  • Maintain system functionality by testing computer components
What It’s Like To Work Here

We take immense pride in cultivating a strong, person-first culture always looking for ways to be intentionally uncommon. Our team is made up of talented, creative, kind, funny, and energetic folks wired for continuous and ongoing improvement. To be great at ProviderTrust, we find our team members have these things in common:

  • Gain energy from working in a fast-paced, creative environment
  • Decision making that employs a blend of data-driven insights and intuition
  • Ability to multitask and handle multiple projects concurrently
  • Resilience and positivity, able to address setbacks and bounce back quickly
  • Resourcefulness, discovering creative ways to get things done
  • Joy in making an immediate and positive impact
  • Diverse interests that are welcomed and extend beyond our organization
Things That Make Us A Great Place To Work
  • Competitive base salary and incentive package
  • 401k with employer match
  • HSA with employer contribution
  • Stock option program
  • Excellent medical and dental benefits, disability and life insurance
  • Unlimited PTO (yes, really – we’ll talk about how it works)
  • Growth! Lots of new people, new talent, and new opportunities for our team
  • A stocked kitchen and wellness meal plan
  • Ergonomic desk setup and open workspaces
  • Lots of celebrations! Events, happy hours, and more
  • Dog-friendly – WOOF!
  • Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
  • Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2019)
ProviderTrust | Our Story
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