Privacy Policy

Last Modified: February 9, 2022

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE OR ENGAGE IN COMMUNICATIONS WITH US CONCERNING OUR SERVICES OR PRODUCTS.

THIS SITE IS INTENDED FOR USERS LOCATED IN THE UNITED STATES, AND IT IS NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES, INCLUDING THE EUROPEAN UNION AND THE EUROPEAN ECONOMIC AREA. BY USING THIS SITE, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE USING THE SITE FROM WITHIN THE UNITED STATES.

Introduction

ProviderTrust, Inc. (also referred to herein as “we,” “us,” and “our”) is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. We also believe in transparency, and we are committed to informing you about how we treat your personal information. This Policy will provide you with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights you have regarding your personal information, including personal information we collect when you:

  • visit our website, www.providertrust.com (the “Site”);
  • attend webinars, download e-books, subscribe to blogs, or submit information to us through the Site;
  • receive communications from us, including emails, phone calls, texts, etc.;
  • visit our offices or meet with our employees;
  • request information from us; and
  • utilize our online services other than the Site or otherwise receive services from us, but only if pursuant to a written agreement that expressly refers to and incorporates this Privacy Policy (a “Service Agreement”).

You may obtain an accessible version of this Policy by contacting us via the methods identified in the “Contact Us” section of this Policy.

What Information Do We Collect?

We currently collect the categories of personal information listed in the chart below, and we may use the data for the purposes identified in the “How Do We Use and Share Personal Information” section of this Policy. If you are a resident of California, please also see the “California Privacy Rights” section of this Policy for more information.

Contact Information

When you visit the Site or request our services, we may ask you for your name, address, telephone number, email address, company name, company address, company title, or other contact details in order to respond to your request or inquiry.

CCPA Categories: Identifiers; Categories Described in the Customer Records Statute; Geolocation Data

Business Information

When you seek services from us pursuant to a Services Agreement, in addition to your Contact Information, we collect business contact information and other personal information in order to provide you with the services you have requested.

CCPA Categories: Identifiers; Categories Described in the Customer Records Statute; Geolocation Data; Professional or employment-related information

User Account Information

In order to access and use certain services provided pursuant to a Services Agreement, you may be required to complete a registration. When you create an account or register with us, in addition to your Contact Information, we collect your username or account ID and the password that you choose to create. We may also collect (a) your organization’s name, type (e.g. for-profit, non-profit, governmental), and address; (b) the name and telephone number of the individual who is the contact for your organization; (c) other demographic information (location, time zone); and (d) username and password. This information is necessary to enable us to provide you the account you have requested and to maintain the account and your profile. You may update your account information by editing your account information on the Site. When you elect to sign up for a user account, you also have the option to create the user account using any of the trusted third-party user authentication services integrated with ProviderTrust Services. In doing so, no personal information within your third-party email accounts is transferred to your user account.

CCPA Categories: Identifiers; Categories Described in the Customer Records Statute; Geolocation Data

Financial Information

If you place an order, in addition to Contact Information, we (or our third-party payment processor) may collect your credit card number, security code, and expiration date. We also keep records of the products or services purchased.

CCPA Categories of Personal Information: Categories Described in the Customer Records Statute; Commercial Information

Cookies and Similar Technologies

We use cookies and use similar technologies to enhance your experience, gather general visitor information, and track visits to the Site, all in order to provide you with a more personal and interactive experience on the Site and for usage analytics purposes (e.g., page response times, download errors, length of visit, webpages visited, etc.).

Please see the “Cookies and Similar Technologies” section of this Privacy Policy for additional information. If you choose to disable cookies and similar technologies, some areas and features of the Site may not work properly.

CCPA Categories of Personal Information: Internet or Other Electronic Network Activity Information

Automated Information

When you visit the Site, we automatically collect information from your browser or your mobile device, including the date and time of your visit, your Internet Protocol (IP) address and/or unique device identifier, domain server, browser type, cookies, and data about which pages you visit in order to allow us to operate and provide the Site and our services. This information is used to understand how you interact with the Site and may be used to provide you with advertising and a more personalized experience. To learn more about our collection of technical data, please see the “Cookies and Similar Technologies” section of this Privacy Policy.

CCPA Categories of Personal Information: Identifiers; Internet or Other Electronic Network Activity Information; Geolocation Data

Audio or Similar Information

We may monitor or record any calls made to our call center. We may associate this with your Contact Information and/or your Account Information.

CCPA Categories of Personal Information: Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information

Feedback, Support, and Inquires

If you provide us with feedback or contact us for support or to ask us questions, we will collect your name, address, telephone number, email address, and other information needed to respond to your feedback or request for support or to answer your question.

CCPA Categories of Personal Information: Commercial Information; Internet or Other Electronic Network Activity Information; Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information

Your Communications

When you communicate with us, we may retain your communications in order to process and respond to them as well as to improve our services. We may use your email address to communicate with you about our services or send you periodic emails if you decide to opt-in to any of our mailing lists. If at any time you would like to unsubscribe from receiving future emails, you may unsubscribe at the bottom of each email.

CCPA Categories of Personal Information: Commercial Information; Internet or Other Electronic Network Activity Information; Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information

Location Information

When you use the Site, we may collect information about your use of the Site, including your interaction with advertising and analytics services on the Site, in order to (a) serve you the content and functionality you request and (b) maintain the privacy and security of the Site and services. Location information collected may include your Internet Protocol (IP) address or unique device identifier.

CCPA Categories of Personal Information: Identifiers; Internet or Other Electronic Network Activity Information; Geolocation Data

Email Interconnectivity

If you receive email communications from us, we may use certain tools to capture data related to if/when you open our message and if/when you click on any links or banners it contains. Other information collected through this email tracking feature may include your email address, the date and time of your “click” on the email, a message number, the name of the list from which the message was sent, a tracking URL (URL is the Uniform Resource Locator, which is typically the http or https address entered to go to a web page), and a destination page. We use this information to enhance our marketing efforts. We do not sell this information to third-parties.

CCPA Categories of Personal Information: Commercial Information; Internet or Other Electronic Network Activity Information

Mailing List

When you sign up for one of our mailing lists, we collect your Contact Information, including your email address. If you contact us, subscribe to our blog or newsletter, or register for a workshop, webinar or other event, in addition to your Contact Information, we will collect the information in your message and any other information that you choose to provide. We may keep a log of the information you provide.

CCPA Categories of Personal Information: Identifiers; Commercial Information; Internet or Other Electronic Network Activity Information

Job Application Information

If you apply for a job position through the Site, we may collect your first and last name, email address, phone number, address, resume including education and professional history, and any other information you choose to provide, including gender or certain race, ethnicity, veteran, or disability status.

CCPA Categories: Identifiers; Categories Described in the Customer Records Statute; Characteristics of protected classifications; Professional or employment-related information

Third-Party Information

In addition to the information that we collect from you directly, we also may receive information about you from other sources, including third-parties, business partners, our affiliates, or publicly available sources.

CCPA Categories of Personal Information: Identifiers; Commercial Information; Internet or Other Electronic Network Activity Information

Cookies and Similar Technologies

A “cookie” is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” cookie). “Session” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Permanent” cookies remain stored on your hard drive until they expire or are deleted by you. Local stored objects (or “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and on a website.
First-Party and Third-Party Cookies
First-party cookies are set by the Site, and they can only be read by the Site. Third-Party cookies are set by a party other than us. We use first-party and third-party session, persistent, and/or flash cookies and the information collected by them for the purposes identified in the Notice at Collection.
Similar Technologies

In addition to cookies, there are other automatic data collection technologies, such as Internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as users navigate through and interact with a website:

  • Web Beacons: These are tiny graphics (sometimes called “clear GIFs” or “web pixels”) with unique identifiers that are used to understand browsing activity. In contrast to cookies, which are stored on a user’s device, web beacons are rendered invisible on web pages when you open a page.
  • Social Widgets: These are buttons or icons provided by third-party social media platforms that allow you to interact with social media services when you view a webpage. These social widgets may collect browsing data, which may be received by the third-party that provided the widget and are controlled by third-parties.
  • UTM Codes: These are strings that can appear in a URL (the “Uniform Resource Locator,” which is typically the http or https address entered to go to a webpage) when you move from one web page or website to another. The string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.
What Cookies and Similar Technologies Are in Use and Why Do We Use Them?
We use first-party and third-party cookies and similar technologies, for purposes such as: improving Site and online services functionality, measuring, and tracking how users interact with the Site and online services, performing analytics, tracking ad-driven activity, and tailoring our communications and marketing strategies. We may also display targeted ads through social media platforms.

Amplitude. We use Amplitude to improve user experience and optimize our product and marketing analytics. For more information on Amplitude and to view Amplitude’s Privacy Policy, visit https://amplitude.com/privacy.

Chartbeat. We use Chartbeat to enhance our marketing analytics and improve audience engagement. For more information on Chartbeat and to view Chartbeat’s Privacy Policy, visit https://chartbeat.com/privacy/.

Drawbridge. We use Drawbridge to enhance analytics on our Site and online services. For more information on Drawbridge and to view Drawbridge’s Privacy Policy, visit https://www.cloudera.com/legal/policies.html.

Drift. We use Drift marketing tools to develop personalized customer experiences on our Site and online services. For more information on Drift and to view Drift’s Privacy Policy, visit https://www.drift.com/privacy-policy/.

Facebook. We use Facebook’s technologies to serve relevant advertisements and to track Facebook ad-driven visitor activity on the Site. Facebook Connect also gives you the option to post information about your activities to your profile page to share with others within your network by using a single sign-in service to authenticate your identity. You may learn more about Facebook’s policies by visiting https://www.facebook.com/policy.php, and you can also find instructions for opting out of receiving advertisements via that page.

Google Analytics. We use Google Analytics to collect and process statistical data about the number of people using the Site and online services and to better understand how they find and use the Site and online services. The data collected includes data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions. The information stored is reduced to a random identifier. Any data collected is used in accordance with this Policy and Google’s privacy policy. You may learn more about Google Analytics by visiting https://www.google.com/policies/privacy/partners/ and https://support.google.com/analytics/answer/6004245. You can learn more about Google’s restrictions on data use by visiting the Google Privacy Policy at: https://www.google.com/policies/privacy. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature. For more details, visit the “Google Analytics opt-out browser add-on” page located at https://support.google.com/analytics/answer/181881?hl=en.

Google Tag Manager. We use Google Tag Manager, which allows marketed website tags to be managed using an interface. The tool itself (which implements the tags) does not use cookies and does not register identifiable data. The tool causes other tags to be activated which may, for their part, register personal data under certain circumstances. Google Tag Manager does not access this information. Google Tag Manager is subject to the Google Privacy Policy located at https://www.google.com/intl/en/policies/privacy.

Google Marketing (Google Ads conversion, Google Dynamic Remarketing, DoubleClick, GA Audiences). We use Google’s marketing technologies to track user activity on the Site and to serve personalized advertisements. Your browser is assigned a pseudonymous ID used to track the ads that have been served to your browser and to identify those on which you’ve clicked. The cookies enable Google and its partners to select and display ads based on your browsing behavior. For more information on how Google uses this information, you can visit https://policies.google.com/technologies/ads, https://support.google.com/displayvideo/answer/7621162, and https://support.google.com/google-ads/answer/7548399?hl=en. To block certain ads served by Google, please visit https://support.google.com/ads/answer/2662922. Google’s Privacy Policy is available at: https://www.google.com/policies/privacy.

Hotjar. We use Hotjar to enhance analytics on our Site and online services. For more information on Hotjar and to view Hotjar’s Privacy Policy, visit https://www.hotjar.com/legal/policies/privacy/.

Hubspot. We use Hubspot’s platform for our website data collection (CMS), Marketing Communication and CRM (Sales). We use Hubspot’s privacy guidance as the basis for our own communications. For more information about Hubspot’s privacy policy, please visit https://legal.hubspot.com/privacy-policy.

Intercom. We use Intercom’s communications platform to interact with you and enhance our products and services. For more information on Intercom and to view Intercom’s Privacy Policy, visit https://www.intercom.com/legal/privacy.

LinkedIn. We use LinkedIn marketing technologies to track user activity and to serve personalized advertisements. For more information on LinkedIn’s marketing technologies and to view LinkedIn’s Privacy Policy, visit https://www.linkedin.com/legal/privacy-policy.

Zendesk. We use Zendesk to enhance our customer service and user experience on our Site and online services. For more information on Zendesk and to view Zendesk’s Privacy Policy, visit https://www.zendesk.com/company/agreements-and-terms/privacy-policy/.

Other Third-Party Technologies
Some third-parties may use automated data collection technologies to collect information about you when you browse the Internet. The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content. We do not control these third-parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.
Choices About Cookies

We provide you with choices regarding the personal information you provide to us, and we have created ways to give you control over your information. Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising. You may adjust your browser settings to opt out of accepting a “persistent” cookie and to only accept “session” cookies, but you will need to log in each time you want to enjoy the full functionality of the Site.

Please be aware that, if you decline the use of cookies, you may not have access to the full benefits of the Site. In addition, adjusting the cookie settings on the Site may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your Cookie Settings on the Site. Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browsers:

Google Chrome. https://support.google.com/chrome/answer/95647?hl=en

Firefox. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer. https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Microsoft Edge. https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Safari. https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac and https://support.apple.com/en-us/HT201265

To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at: https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html.

For more information on how to modify your browser settings to block or filter cookies, visit https://www.aboutcookies.org/. You may learn more about internet advertising practices and related consumer resources at https://youradchoices.com/control and https://optout.networkadvertising.org/.

You can also opt out of targeted advertising on various third-party platforms by using the links below:

How Do We Use and Share Your Personal Information?

How Do We Use the Information Described in this Policy?

To the extent permitted by applicable law, we may use the personal information described in this Policy for the following purposes:

  • To provide you with the services you have requested;
  • Process your purchases;
  • Process your payments and refunds;
  • Detect fraud and prevent loss;
  • Provide you with information about our products and services;
  • Contact you about products or services that may be of interest to you;
  • Enable you to track the status of your service;
  • Establish and maintain your user account with us;
  • Manage our relationship with you;
  • Allow you to contact us and facilitate your communication with us;
  • Respond to your feedback, requests, questions, or inquiries;
  • Enable you to share reviews, comments, questions, and answers;
  • Register you for our email distribution lists;
  • Send you periodic emails;
  • Engage with you on social media;
  • Provide notice of changes to the Site or the services we offer or provide through it;
  • Administer a contest, sweepstakes, promotion, or survey;
  • Conduct research and analysis and improve our products and marketing efforts;
  • Determine and track customer interests, needs, and preferences;
  • Improve our customer service;
  • Operate our business;
  • Maintain insurance for our business;
  • Maintain our inventory records and perform our accounting and audit functions;
  • Develop new products and services;
  • Manage and maintain the security of the Site;
  • Operate, enable, and improve the Site and its content/functionality;
  • Provide you more tailored advertising;
  • Understand how you interact with the Site and enhance your experience on the Site by providing a more personal and interactive experience; and
  • Recognize your browser/device and remember your preferences and interactions.
  • Prepare aggregate traffic information;
  • Track visits to the Site and usage analytics (e.g. page response times, download errors, length of visit, webpages visited, etc.);
  • Facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transfers;
  • Ensure safety of person or property;
  • Ask if you would like for us to share your information with third-parties;
  • Comply with federal, state, or local laws;
  • Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
  • Cooperate with law enforcement agencies concerning conduct or activity that we, a service provider, or a third-party reasonably and in good faith believe may violate federal, state, or local law;
  • Exercise or defend legal claims; and
  • Collect, use, retain, sell, or disclose consumer information that is deidentified or in the aggregate consumer information.
How Do We Disclose or Share the Information Described in this Policy?

Where permitted by applicable law, we may share the information described above in the following contexts:

Corporate Affiliates. We may share your information with our corporate subsidiaries and affiliates and with their respective officers, directors, employees, accountants, attorneys, and agents.

Subsidiaries and Acquisitions. We may disclose your information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our company assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third-parties who are not described elsewhere in this Policy. We will only disclose your personal information in this context with your consent.

Legal Obligations and Rights (Subpoenas, Court Orders, and Warrants). We may disclose your information in response to subpoenas, warrants, court orders or other legal processes, or to comply with relevant laws. We may also share your information in order to establish or exercise our legal rights, to defend against a legal claim, and to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our contracts.

Public. Some areas of our Site may offer forums or provide the opportunity for users to post comments or reviews in a public forum. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information. If you decide to submit your personal information in these areas, you do so at your own risk and acknowledge that the information will be publicly available.

Third-Parties. We may provide information about you to third-parties that may offer products and services when you accept an offer from them or otherwise consent for us to do so.

Service Providers. We share your personal information with our service providers that need access to your information to provide operational or other support services on our behalf. Service providers help us to administer the Site; support our provision of services/products requested by you; provide technical support; send marketing, promotions, and communications to you about our services/products; provide payment processing; and assist with other legitimate purposes permitted by law.

We also use a third-party payment processor for all payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processor, whose use of your personal information is governed by their privacy policy.

Deidentified or Aggregated Data. We may disclose aggregated information about our users, and information that does not identify any specific individual, such as groupings of demographic data and customer preferences, for purposes such as new product and marketing development.

How Long Do We Store and Use Your Personal Information?

We will retain and use your personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our products and services, and to enforce our agreements. When you place an order through the Site, we will maintain your order information for our records.

When we no longer have a reason for retaining your personal information, we will securely destroy your personal information in accordance with applicable law and our policies. We take reasonable steps to delete the personal information we collect about you, where we have a legal obligation to do so, if you ask us to delete your information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. We may also decide to delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our legal obligations or business objectives. When we delete information, it will be removed from our active servers and databases; but, it may remain in our archives when it is not practical or possible to delete it.

To the extent permitted by law, we may retain and use anonymous and aggregated information for performance reporting, benchmarking, and analytic purposes and for product and service improvement.

We are required by law to maintain records of consumer requests submitted under the California Consumer Privacy Act and how we responded to such requests for at least 24 months. We only use this information for record keeping purposes.

How Do We Protect Your Personal Information?

We have put security measures in place to protect the personal information that you share with us from being accidentally lost, used, altered, or disclosed or accessed in an unauthorized manner. From time to time, we review our security procedures to consider appropriate new technology and methods.

We use a secure server. We do not store or save your financial information. While our security measures seek to protect your personal information in our possession, no security system is perfect, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. We cannot promise that your personal information will remain absolutely secure in all circumstances.

We also use reasonable security measures when transmitting personal information to consumers in response to requests under the California Consumer Privacy Act. We have implemented reasonable security measures to detect fraudulent identity-verification activity and to prevent the authorized access to or deletion of personal information.

The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of the Site, you are responsible for keeping the password confidential. Do not share your password with anyone.

If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to do so by applicable law.

Rights And Choices About Your Information

Please use the Contact Us details at the end of this Policy to exercise your rights and choices under this Policy.

Email Opt-Out. If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link available at the bottom of our email communications or by contacting us at marketing@providertrust.com and providing your name, mailing address, and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action.

Cookies. You may set your browser to refuse all or some browser cookies or to alert you when cookies are being set. For more information on how to modify your browser settings to block or filter cookies, visit https://www.aboutcookies.org/. You may learn more about internet advertising practices and related consumer resources at https://youradchoices.com/control, https://optout.networkadvertising.org/, and https://youronlinechoices.eu/.

Accuracy and Updating Your Personal Information. Our goal is to keep your personal information accurate, current, and complete. If any of the personal information you have provided to us changes, please let us know via “Contact Us” details provided at the end of this Policy. You may also edit your account details if you have a user account through the Site. For instance, if your email address changes, you may wish to let us know so that we can communicate with you. If you become aware of inaccurate personal information about you, you may want to update your information. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us. We honor such requests when we are required to do so under applicable law.

Preferences. If you wish to change your communication preferences or ask that we restrict how we use your personal information, please contact us using the information in the “Contact Us” section of this Policy. You may follow opt-out links on any marketing communications sent to you.

Complaints. If you believe that your rights relating to your personal information have been violated, you may lodge a complaint with us by contacting us using the information provided in the “Contact Us” section of this Policy.

Nevada Residents. You may submit a verified request to us at marketing@providertrust.com to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to any such request as required by Nevada law. Please note that we do not sell any covered information (as defined under Nevada law).

California Privacy Rights

For purposes of this section regarding the California Consumer Privacy Act (“CCPA”), all terms shall have the meanings given in the CCPA, when applicable. This section applies only to California consumers, as defined under the CCPA. If your information is collected in the context of a business relationship with us, it may not be covered by the CCPA.

CCPA Notice at Collection. For purposes of the CCPA, we collect the categories of personal information listed in the “What Information Do We Collect” section of this Policy. We may provide a separate notice at collection if we collect additional information or intend to use information for additional purposes.

Data Practices During the Last 12 Months

Personal Information Collected. As described in this Policy, we have collected the following categories of personal information identified in the CCPA during the preceding 12 months:

  • Identifiers
  • Categories described in the Customer Records Statute
  • Commercial information
  • Internet or other electronic network activity information
  • Geolocation data
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Characteristics of protected classifications
  • Professional or employment-related information

Categories of Sources. We have collected the personal information identified in this Policy from our customers and our trusted third-party data sources.

Business and Commercial Purposes for Collecting. We have collected the categories of personal information listed above for the purposes listed in the “How Do We Use and Share Your Information” section above.

No Personal Information Sold. We have not sold personal information during the preceding 12 months.

Personal Information Disclosed for a Business Purpose. We have disclosed for a business purpose the categories of personal information listed below during the preceding 12 months:

  • Identifiers
  • Categories described in the Customer Records Statute
  • Commercial information
  • Internet or other electronic network activity information
  • Geolocation data
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Characteristics of protected classifications
  • Professional or employment-related information

We have disclosed each category of personal information to the following categories of third-parties: (1) subsidiaries and affiliates; and (2) service providers (e.g. accounts, attorneys, advisors, mailing, marketing, shipping fulfillment, payment processing, Site administration, technical support, modeling, analytics).

Do Not Sell My Personal Information
Under the CCPA, California consumers have the right to direct us to stop selling personal information to third-parties and to refrain from doing so in the future. For purposes of the CCPA, we do not sell personal information as defined under applicable law.
Financial Incentives
We do not offer financial incentives or any price or service difference in exchange for the retention or sale of your personal information.
CCPA Requests to Know and Requests to Delete

The CCPA gives California consumers the right to request that we (1) disclose what personal information we collect, use, disclose, and sell, and (2) delete certain personal information that we have collected or maintained. You may submit these requests to us as described below, and we honor these rights where they apply.

However, by way of example, these rights do not apply where we collect or sell a consumer’s personal information if: (1) we collected that information while the consumer was outside of California, (2) no part of a sale of the consumer’s personal information occurred in California, and (3) no personal information collected while the consumer was in California is sold. In addition, de-identified information is not subject to these rights.

If a request is submitted in a manner that is not one of the designated methods for submission, or if the request is deficient in some manner unrelated to our verification process, we will either (1) treat the request as if it had been submitted in accordance with the designated manner, or (2) provide you with specific directions on how to submit the request or remedy any deficiencies with the request, as applicable.

Request to Know. As a California resident, you have the right to request: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which the personal information is collected; (4) the categories of personal information about you that we have sold and the categories of third-parties to whom the personal information was sold; (5) the categories of personal information about you that we disclosed for a business purpose and the categories of third-parties to whom the personal information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, or selling personal information; and (7) the categories of third-parties with whom we share personal information. Our response will cover the 12-month period preceding our receipt of a verifiable request. We are committed to responding to requests to know in accordance with applicable law. However, your rights are subject to limitations, such as:

  • We are only required to respond to requests to know twice in a 12-month period.
  • We are prohibited from disclosing Social Security numbers, driver’s license numbers, other government-issued identification numbers, financial account numbers, health insurance numbers, medical identification numbers, account passwords, security questions and answers or unique biometric data generated from measurements or technical analysis of human characteristics. We will, however, inform you with sufficient particularity that we have collected the type of information.

Request to Delete. As a California resident, you have a right to request the erasure/deletion of certain personal information collected or maintained by us. As described herein, we will delete your personal information from our records and direct any service providers (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under the law, for example, when it is necessary for us to maintain your personal information in order to:

  • Complete the transaction for which the personal information was collected;
  • Fulfill the terms of a written warranty or product recall conducted in accordance with federal law;
  • Provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you;
  • Otherwise perform a contract between us and you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Comply with the California Electronic Communications Privacy Act;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with a legal obligation; and
  • Otherwise use the personal information, internally, in a lawful manner that is compatible with the context in which the information was provided.

Submitting a Request:
Submission Instructions. You may submit a Request to Know or a Request to Delete by calling our toll-free telephone number 615-205-8418 or by email to marketing@providertrust.com. Regarding requests to delete, we may present you with the choice to delete select portions of your personal information, but a global option to delete all personal information will be offered and more prominently presented.

Verification Process. We are required by law to verify the identities of those who submit Requests to Know or Requests to Delete. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the personal information that we already maintain about you. As a part of this process, you will be required to provide your name, email address, address, and/or telephone number. We require different levels of authentication based upon the nature of the personal information requested. We will inform you if we cannot verify your identity.

  • If we cannot verify the identity of the person making a request for categories of personal information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our privacy policy.
  • If we cannot verify the identity of the person making the request for specific pieces of personal information, we are prohibited from disclosing any specific pieces of personal information to the requestor. However, if denied in whole or in part for this reason, we will evaluate the request as if it is seeking the disclosure of categories of personal information about the consumer.
  • If we cannot verify the identity of the person making a Request to Delete, we may deny the request.
  • If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor.

Authorized Agents. Authorized agents may submit requests via the methods identified in this Policy. If you use an authorized agent to submit a request to know or a request to delete, we may require you to: (1) provide the authorized agent with signed permission to do so; (2) verify your identity directly with us; and (3) directly confirm with us that you provided the authorized agent permission to submit the request. However, we will not require these actions if you have provided the authorized agent with power of attorney pursuant to the California Probate Code.

Excessive Requests. If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.

CCPA Non-Discrimination

You have the right not to receive discriminatory treatment by us due to your exercise of the rights provided by the CCPA. We do not offer financial incentives and price or service differences, and we do not discriminate against consumers for exercising their rights under the CCPA.

California Shine the Light
Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us once a calendar year information about the information we shared, if any, with other businesses for direct marketing uses. At present, we do not share your personal information with third-parties for those third-parties’ direct marketing purposes. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing, if any, will be included in our response. As part of the California Online Privacy Protection Act, all users of our Site may make any changes to their information at any time by contacting us at marketing@providertrust.com.

Third-Party Sites

This Policy is applicable only to the Site, and it does not apply to any third-party websites.
The Site may contain links to, and media or other content from, third-parties. These links are to external websites and third-parties that have their own privacy policies. Because of the dynamic media capabilities of the Site, it may not be clear to you which links are to the Site and which are to external, third-party websites. If you click on an embedded third-party link, you will be redirected away from the Site to the external third-party website. You can check the URL to confirm that you have left this Site.

We cannot and do not (1) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by any third-parties or their websites, (2) control third-parties’ independent collection or use or your personal information, or (3) endorse any third-party information, products, services, or websites that may be reached through embedded links on this Site.

Any personal information provided by you or automatically collected from you by a third-party will be governed by that party’s privacy policy and terms of use. If you are unsure whether a website is controlled, affiliated, or managed by us, you should review the privacy policy and practices applicable to each linked website.

Our Site is Not Intended for Children

The Children’s Online Privacy Protection Act (“COPPA”), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and about children on the Internet. Our Site and services are not directed to children aged 13 or younger, nor is information knowingly collected from children under the age of 13. No one under the age of 13 may access, browse, or use the Site or provide any information to or on the Site. If you are under 13, please do not use or provide any information on the Site (including, for example, your name, telephone number, email address, or username). If we learn that we have collected or received personal information from a child under the age of 13 without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and delete it. If you believe we might have any information from or about a child under the age of 13, please contact us using the contact information provided below.

For more information about COPPA, please visit the Federal Trade Commission’s website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.

Updates and Changes to this Policy

We reserve the right, at any time, to add to, change, update, or modify this Policy to reflect any changes to the way in which we treat your personal information or in response to changes in law. Should this Policy change, we will post all changes we make to this Policy on this page. If we make material changes to how we treat your personal information, we will also notify you through a notice on the homepage of the Site for a reasonable period of time. Any such changes, updates, or modifications shall be effective immediately upon posting on the Site. The date on which this policy was last modified is identified at the beginning of this Policy.

You are expected, and you acknowledge and agree that it is your responsibility, to carefully review this Policy prior to using the Site, and from time to time, so that you are aware of any changes. Your continued use of the Site after the “Last Modified” date will constitute your acceptance of and agreement to such changes and to our collection and sharing of your personal information according to the terms of the then-current Policy. If you do not agree with this Policy and our practices, do not access, view, or use any part of the Site.

Contact Us

For more information, or if you have any questions or concerns regarding this Privacy Policy, wish to exercise your rights, or wish to lodge a complaint with us, you may contact us using the information below, and we will do our best to assist you. Please note, if your communication is sensitive, you may wish to contact us by postal mail or telephone.

In Writing:
ProviderTrust
406 11th Avenue N, Suite 250
Nashville, TN 37203
By Telephone: 615-205-8418
By Email: marketing@providertrust.com

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