Meet Sarah! Sarah has been with ProviderTrust for over five years with a multitude of roles, but currently, she is our Product Design Manager.
Tell us about yourself and what you do for ProviderTrust.
I work at ProviderTrust as our Product Design Manager, where I help lead the design efforts of our applications. I’m originally from Texas, but have been in Nashville since 2009 when I moved here to attend Belmont University. After graduation, we decided to call Nashville home and we’ve been here ever since. Over the years we have added a cranky cat, a large dog, and a wild toddler to the mix. We spend most of our free time exploring new restaurants, finding the best playgrounds, and I recently started competing in Strongman.
How long have you worked at ProviderTrust?
I have been at ProviderTrust for more than five years now.
What is your favorite memory at ProviderTrust?
Honestly, I’ve been here so long it’s definitely difficult to narrow down a favorite memory. My first year at ProviderTrust, I was able to attend our annual potluck and as part of it everyone writes a note to someone for why they’re grateful for that person – Mike Rosen, one of our co-founders, wrote me the most thoughtful note and I am still so thankful for his kind words. It meant a lot to me that a leader, who didn’t know me well, took the time to learn about my journey to ProviderTrust, my life, and my skills, and then wrote a thank you to me. Mike still continues to be one of the best leaders that I’ve known over my career.
Describe your personal/professional growth while working with the company?
I started at ProviderTrust as a graphic designer on our Marketing team. From there, I helped develop our brand and strategy as an organization and was promoted to Brand Manager. I spent nearly four years working with an amazing team of people who truly embodied the value of Helping Others Grow and Succeed.
My time as Brand Manager will always be a turning point in my career. I was able to bring on our first design intern who is now our graphic designer, we repositioned and rebranded ourselves twice, and we survived marketing in the year of 2020. Most recently, I’ve transitioned into our Product Department, where I have helped lead our design initiatives – this includes building a new application to be the foundation of our future growth.
What is your favorite value at ProviderTrust and why?
Be the Hustle You Desire, is my favorite value here. There is a line within the value – Embracing a “healthy hustle” is one where we can go big and be ambitious without burning out – and that has been an important lesson for me to learn. Prior to ProviderTrust, I worked for organizations where we didn’t have the balance of hustling hard paired with rest and it led to burnout quickly. ProviderTrust wants us to be successful, to work hard, but at the end of the day be able to spend time where it matters most. As a working mother I have appreciated the space to spend time with my son, while still being able to work hard and do great work.
What key things have you learned that will help in your career journey?
Never stop learning from the people around you. You’re never the smartest person in the room and that is a good thing, so ask questions, get to know people, build those relationships because that is how you will grow your career. If you’re hungry to learn new things you can take opportunities to act upon them.
My relationships across the departments at ProviderTrust led to an amazing opportunity to shift my career in a different direction. I will always be grateful for my teammates who encouraged me to keep learning and trying new things, not just at ProviderTrust, but at all of my past roles as well.
Another key learning for me has been when to say yes and when to say no. There are times when you may want to say no, but by saying yes you’re pushing yourself to grow or to learn or to build trust with someone. There are also times when you need to say no to allow someone else that same opportunity. It’s a balancing act, but it’s an important one that can lay the foundation for trust and respect across an organization.
