Meet Cryssa! We were lucky enough to have Cryssa join the ProviderTrust team a few years ago as a Client Success Leader. She is continually a bright spot of positivity, an expert in our products, and a role model for working parents. Cryssa recently returned to work after having her second little one and we are so grateful to have her back.
Tell us about yourself and what you do for ProviderTrust.
I am a midwestern girl, through and through – born and raised in Lincoln, Nebraska! I’m married to a songwriter and am the mama of two beautiful children. I am someone who has historically been in the field of human services and social work. For years I worked directly with members of the Medicaid population and found great purpose in places where I had the opportunity to listen, identify needs and advocate.
When it came time for our family to leave Nebraska, I made the challenging decision to switch industries, but was determined to find a company where I could play a small part in making a difference in the lives of those who are vulnerable– ProviderTrust allows me to do just that. Every day I get to listen and engage with our clients to help them identify their most important compliance needs and ensure our products are helping them keep the best people working on the floors of their healthcare organizations.
How long have you worked at ProviderTrust?
I just recently celebrated my two year anniversary!
What is your favorite memory at ProviderTrust?
The first holiday party I was able to attend at ProviderTrust in 2019 was such a fun memory. Cutting a rug with my teammates at Robert’s Western World is something I won’t forget!
You recently returned from maternity leave. As a working mom of two, how has that transition been?
I think any parent with multiple children can tell you that with each child, your list of things to-do doubles, yet for some reason, we aren’t given any more hours in the day! So as a working mom of two children now, I’ve learned to get real efficient and incredibly keen at pinpointing what things are the most important to accomplish each day, week, month, etc. My team at ProviderTrust was and continues to be a huge support during this major transition – from their regular check-in’s, to bringing meals or sending gift cards, I am so thankful for their thoughtfulness and generosity! Finally, one of the most impactful things ProviderTrust offers new parents when they transition back to work is the phase back schedule. It was during this time that I was able to slowly get back into the groove of work while still being able to adjust to our new routines at home that come with a newborn.
What is something you’re proud of?
I’m proud of the healthy transition I’ve made into being a full-time working mom of two! I think it takes courage to be a working parent. You need the courage to leave your kids with someone other than you, courage to prove your value in the workplace, and courage to focus on what is best for you and your family.
What is your favorite value at ProviderTrust and why?
As someone who approaches life’s challenges with a healthy sense of positivity, my favorite value at ProviderTrust is Model Positivity. The idea of healthy positivity is being honest about difficult situations, while also looking at them through a lens of resilience. Far before coming to ProviderTrust, this value is one that I have always lived by and I’m thankful to work side by side with people who embrace this each day.
Looking back on the last year, what is something significant that has happened to you?
It likely comes with no surprise that welcoming my daughter into this world is the most significant experience I’ve had in the last year.
What projects are you excited about next?
I am currently working on getting certified in one of the operational systems we use here at ProviderTrust and am really looking forward to applying this new knowledge to better analyze the work we do every day and determine new ways we can do it even better!
What does smarter and safer healthcare mean to you?
This is our mission statement here at ProviderTrust and to me, smarter healthcare means providing our clients with the technology and automation we have built in our products so that they can focus on doing the important work that only humans can do. Safer healthcare is what we try to provide on a daily basis with our clients by helping them protect patients and keep bad actors off the floors of their healthcare organizations.
Who in your life has inspired you lately?
One of my best friends recently celebrated eight years of owning and running her own small business! We met back in high school and she has truly been a constant source of inspiration throughout my life.