Meet Mike Rosen! Mike is one of our co-founders and has been here since the very beginning! Lovingly known inside the PT walls as Mayor Mike, his knowledge, passion, and collection of dad jokes make him an irreplaceable member of ProviderTrust.
Tell us about yourself and what you do for ProviderTrust.
I am one of the co-founders along with Chris Redhage and Andrew Luers. I have the pleasure of doing the legal compliance work for the company, working with HR, handling the contracts, and focusing on onboarding our new employees.
Tell us about what made you want to start ProviderTrust.
It was all of the founders’ dreams to form a healthcare compliance company that was focused on making healthcare safer, regarding their employees, vendors and suppliers. Although we didn’t know each other before, we found there were and still are inefficiencies in monitoring, and that HR in particular gets the least funding in an organization and therefore not much investment in automation. We each saw this as an opportunity to take a very behind-the-scenes administrative function and bring automation to HR and compliance officers. It may not be the sexiest part of healthcare, but we are assisting with something that is administrative and doesn’t get a lot of attention, but is so important for ongoing compliance. Nobody in the industry at the time was focusing on that. Most organizations were doing background checks, but not monitoring their staff. This was why ProviderTrust was born. When we started in 2010, we were some of the first solutions in this market.
What is your favorite memory at ProviderTrust?
When we were asked to speak at HCCA early on in the company’s history as recognized experts in our field. We were given two spots to speak, and being a newcomer to the industry, we realized we were doing something right. Donna Thiel, who was formerly our client and is now our Chief Compliance Officer, has consistently been asked to speak regarding the Long Term Care Sector. I have been able to educate the market on exclusions. Being recognized and validated by our peers that we were on the right track is probably my most favorite memory.
What is something you’re proud of?
I am proud of the talent that we have been able to find and attract. We’re very intentional about that. And what makes me the most proud is our very low turnover and highly engaged culture. To me that demonstrates a well-rounded company. Our mission is to put people first– both ours and our clients.
What is your favorite value at ProviderTrust and why?
My favorite value is Be the Hustle You Desire and the reason is two-fold. To be successful, you need to have an innate sense of hustle. And hustle means trying new things, embracing change, willing to think in an innovative way while always putting the clients’ interests first. The second part is “you”. We don’t say the hustle “we” desire, we say the hustle “you” desire, and that’s intentional. If you don’t have the hustle you desire, it doesn’t matter what we desire of you. And this gives the employee lots of freedom to show up, challenge things and make our organization better. If you don’t have that innately, we can’t teach that to you. When you work with so many people that share the same values, a lot gets done.
Looking forward to the new year, what is something that you are excited about for ProviderTrust?
I’m most excited about getting back together with everyone. We’ve missed being under one roof and the ability to work in proximity with our colleagues. And amazingly, we have performed well during COVID-19, but it’s very hard to have relationships online and through Zoom.
What does smarter and safer healthcare mean to you?
One of the things that we have learned in this business is that unfortunately, bad actors exist in healthcare and are typically providing care to the most vulnerable populations. That provides an inequity in healthcare that is really sad. The good news is that most people are who they say they are and perform incredible services in healthcare. But, a few bad actors can really cause harm to patients and cost millions of dollars in unneeded or fraudulent services. We are diligent about finding the most up-to-date records and matching them to the bad actors. We feel it is our job to help compliance officers sleep at night knowing that their staff and vendors are not those bad actors.
If you could give one piece of advice to a ProviderTrust employee, what would it be?
The first thing would be, remember there’s a patient behind everything we do. Someone’s life and trust is dependent on our quality. Secondly, there are a lot of really talented people in our company that are eager to help you grow. So, don’t be afraid to ask for help or go get a cup of coffee to learn from somebody. You will learn lifelong work skills by just being around these talented people.